FAQ

CANCELLATION

Please can i remove anything from my order?

Yes you can delete any unwanted item from your order inasmuch as we have not processed the order.

Please contact us straight away in cases of cancellations and we will notify you if we are still able to cancel your order at that point. Unfortunately, we can only cancel orders if it has not been processed.

SHIPPING RATES

What is the shipping cost for my order?

The cost to ship your order is calculated based off of your location. Once you provide your address at checkout, you will see your shipping options. Some of the rates are calculated live with an estimated date of arrival and some based on the weight of the item.

RETURNS

Do you accept returns?

Yes, we do accept returns for items that has been deemed faulty by St Zandas customer service, and the approval to return it has been sent via email. We reserve the right to refuse returns if our returns policies are not met.

CUSTOMS DUTIES

Do i have to pay for customs charges on my orders?

When a package is shipped to the destination country, it could be subject to customs duties, import taxes, and/or fees imposed by this destination country. Unfortunately, we are not able to predict or advise which of these fees, if any, will be applied to international shipments. Please note that we do not calculate or collect either of these taxes or fees.

In situations of customs clearance procedures, there could be delays beyond our original estimated delivery time.

Customs charges are applicable at the discretion of the carrier and local laws. Please, be aware that all customs charges and taxes if any, that may be generated in the course of delivering your order will be payable by you (the buyer), and will not be covered by us (St Zandas).

For more accurate information, we’d suggest you get in touch with your local customs office as customs policies differ from country to country.

AN INCORRECT ITEM RECEIVED

What if i received an incorrect, faulty, broken or damaged item?

We try as much as possible to prevent this from happening. But, should you receive an incorrect, faulty, broken or damaged item, we are deeply sorry about this. In this case, please contact us by email immediately you received your item to sort it out with you. Please ensure to provide us with your order number, item number if any and pictures of the item/s displaying the supposed fault. You will be notified via email accordingly to this effect.

For returns, instructions will be provided on how to send the item back to us. Please check our returns policies for reference. Upon receiving the item, inspection will be made by our customer care. We reserve the right to disapprove returns if our returns policy is not met.

Should your order require a refund, we will only fully refund the amount paid for the item/s. The funds will be returned to the original method of payment. Please allow 3-5 working days for your bank to return/process your money back into your account.

PRIVACY

Is my personal information kept private?

Yes, we do take data privacy and protection very seriously. Your information will never be shared with third parties.

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